PRB: The phone does not ring at the remote site

Document ID: Q101003

This article applies to the following:
Product(s): Second Opinion Standard
Last Revised On: April 24, 2001

Summary

When placing a call to a remote site, the remote site does not answer.  

Discussion

If you are calling a site that is already in the Second Opinion Connect To Remote Computer dialog box, select the desired site and click Properties. Confirm that the Modem number that is being dialed is correct. You may try calling it with a normal phone to ensure that it is ringing at the remote end.

If the phone number under Details is not correct, check your Station Numbers in the Options dialog box.

To call a site using a number other than the one in the Connect To Remote Computer dialog box, click on New Number, and then enter the full telephone number.