PRB: The modem does not answer an incoming call

Document ID: Q101004

This article applies to the following:
Product(s): Second Opinion Standard 4.0
Last Revised On: October 20, 2010

Summary

When a call arrives, second opinion does not answer it.  

Discussion

1. Make sure that either a user is logged in and Auto Answer is on, or Second Opinion is running in Unattended Mode. Second Opinion ships with Auto Answer initially set at OFF. The status bar will show ANS: ON when Auto Answer is enabled

2. Make sure the number the remote is dialing is correct (see "The phone does not ring at the remote site," above).

3. If the modem is external, turn it off, exit Second Opinion, turn the modem back on, then re-start Second Opinion. The order of these steps is important.

4. If the modem is internal, quit all applications, exit Windows, turn off your computer, wait for the hard drive to stop. Then turn the computer back on, and re-start Second Opinion.