BUG: "Remote computer is not responding" message appears when sending specific documents

Document ID: Q101023

This article applies to the following:
Product(s): Second Opinion Standard
Last Revised On: April 24, 2001

Summary

When you try to send a specific document to a remote computer, the "Remote computer is not responding" message box appears and the document is not sent. Other documents transfer without problem during the same session.

Discussion

This problem may occur if you have a lot of annotations or comments associated with the document.

When Second Opinion sends a document it packages up all of the data associated with the document and tries to send it to the remote computer. There is a limit to the size of this initial packet of data and having too many annotations or comments will cause the packet to not be sent correctly. The packet will appear to the remote computer to be corrupted and will be resent. Eventually the computer will give up and display the "Remote computer is not responding" message.

This is a limitation of the way Second Opinion Standard currently sends documents to remote computers.

Solution

The only currently available solution is to delete annotations or comments. You can edit your comments as follows:

1. From the Document menu, click Comments.
2. Right-click in the top text box and choose Select All from the popup menu. This will select the entire text.
3. Right-click again in the top text box and choose Copy from the popup menu. This will copy the selected text to the Windows Clipboard.
4. Right-click in the New Comment text box and  choose Paste from the popup menu. This will copy the text into that box.
5. Edit the text as desired. Try to keep the comments as short as possible.
6. Click Delete to remove the old comments.
7. Click OK to save the new comments.

NOTE: Splitting up your single comment into multiple comments in the same document will not solve the problem.