Support Options

Free technical support is available for each product or upgrade for 30 days from the first call to Customer Support.

On-line Support

The following support options are available from this web site:

• Application Registration - Register your demo or purchased software here to receive an Authorization Code.
• Knowledge Base - Answers to specific issues.
• Frequently Asked Questions - Answers to common questions.
• Documentation - Copies of our product manuals.
• Download - Get new or updated software.

Support Agreement

A Support Agreement is available to end users who wish to receive technical support and version upgrades for a year. The cost of the Agreement is 10% of the retail price of the Software per year. It includes:

• Unlimited technical support (either by phone, fax, or email) for 12 months from the date of purchase
• Version upgrades (usually three per year)
• Maintenance upgrades (bug fixes)

Alternative Support

End users who do not have a Support Agreement can purchase version upgrades for $250 per version. Telephone support after the initial 30 days is available at the rate of $125 per hour for both on and off-line support, billed in fifteen minute increments.

Contacting Customer Support

All support inquiries are answered between the hours of 9:00AM and 5:00PM Pacific Standard Time, Monday through Friday, excluding holidays.